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You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing time. You will receive a confirmation email once your cancellation has been successfully processed.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Certain items are not eligible for return, including perishable goods, custom products, and items marked as final sale. Please check the product description carefully before making your purchase.
Approved refunds will be processed within 7-10 business days after we receive and inspect your returned item. The refund will be credited to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.
The time it takes for the refund to appear in your account may vary depending on your financial institution's processing time. For credit card payments, it may take an additional 2-3 business days for the refund to be reflected in your statement.
If you received a gift that you wish to return, we will issue a refund in the form of store credit to the original purchaser. The refund will be processed once we receive the returned item in its original condition.
If you have not received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions may require additional time to process the refund.
If you have confirmed with your financial institution that the refund has not been processed, please contact our customer service team with your order number and payment details. We will investigate the matter and provide you with an update within 3-5 business days.
In rare cases where a refund cannot be processed to your original payment method, we may issue the refund via alternative methods such as store credit or check, depending on your preference and our assessment of the situation.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us. Our customer service team is available to assist you with any concerns or inquiries you may have.
We value your satisfaction and strive to make every shopping experience with us positive. Your feedback helps us improve our services and policies to better serve you in the future.
